-business planning, financial analysis of business performance (services, volumes, profitability, growth rate, direct costs and cutomers satisfaction) -developing new commercial services and products -marketing services and products, selling constantly increasing product range and services - direct engagement with major companies' senior executives and decision makers -managing centre resources -maintaining and developing the business with existing customers and increasing customers -working with foreign partners, placing orders with foreign companies -consulting and counselling -training, re-training of the corporate clients

Main duties: Customer Services management • Meeting and/or exceeding British Council Russia standards • Identifying and interpreting client needs, demands, concerns • Developing services and events on basis of target audience research • Piloting and reviewing new products and services • Evaluating services and events in line with scorecard and other agreed mechanisms • Active seeking of customer feedback, its analysing and acting on appropriately • Annual centre peer reviewing and taking on action on findings Events Management • Planning and preparing major marketing events in the region: exhibitions, festivals, competitions in line with corporate standards • Working with agencies, suppliers and partners to organise and control events and campaigns • Presentations on products and services • Organising events and incentive programs for partners • Analysing effectiveness of campaigns and preparing required reports • Positive press coverage of British Council activities PR and Communications • Building up and maintaining contacts with Russian media, British exporters and British Embassy • Establishing and maintaining contacts with local Oblast and city authorities, involving them in the company events and activities • Branding of centre and all its activities in line with British Council Russia communications Subordinates: eight people, 3 people are in direct line management Achievements: - A big increase in the number of customers, clients, partners working with the British Council -Building and enhancing a network of partners, VIP working with the Council -Successful events and projects implementation with high impact and low costs involvement -Building and optimising an organisational structure of a regional centre - Performance evaluation as "Successful"( every year)

Main duties: Planning and implementing effective target audience research • Establishing customer feedback mechanisms • Optimal” cross-selling” of BC products and services to all members • Developing sectoral activities in line with scorecard and other mechanisms • Scorecard data gathering, processing and submitting in line with corporate standards • Ensuring effective communication of the work of the British Council ( provision of weekly content to the Council publications, maintenance of up-to date web pages/events calendar/ contact lists/databases) Achievements: • Quick promotion within a year from position of Customer Services Officer to Regional centre manager • Improved enquiry handling system • Was awarded with two trips for the UK and one trip to Germany for achievements in the information management with the aim of sharing the best practices with the international colleagues • creating and supporting client database • Formed an alumni – club of graduates participating in various British Council programmes, schemes and scholarships

Economics/Financial management, Diploma

Foreign Languages:English and German, Diploma

The Dutch Ministry of Economic Development, Certificate

The International University of Business and New Technologies, Certificate

The British Council, Moscow, Certificate

British Council, Moscow, Certificate

Antares Training Group, Certificate

British Council, Moscow, Certificate

British Council, Moscow, Certificate

The Center for Buisness Development Skills, Moscow, Certificate

Management Training International, Moscow, Certificate

British Council, Moscow, Certificate

British Council, Moscow, Certificate

Cambridge University, Certificate

American Councils, 257