- Review requirements, specifications, and technical design documents to provide timely and meaningful feedback; - Business analytics of owned features; - Create detailed, comprehensive, and well-structured test plans and test cases (TestRail); - API Testing (Postman); - Full mobile app testing (iOS) including front, back and production issues; - Estimate, prioritize, plan and coordinate testing activities; - Cross-browser and cross-platform testing (BrowserStack, emulations); - Identify, record, document thoroughly, and track bugs; - Perform thorough regression testing when bugs are resolved; - SQL queries; - Develop and apply testing processes for new and existing products to meet client needs; - Liaise with internal teams (e.g. developers and product managers) to identify system requirements; - Monitor debugging process results; - Jira, bug-tracking; - Track quality assurance metrics, like defect densities and open defect counts; - Stay up-to-date with new testing tools and test strategies.

- Manual software testing (functional and regression testing); - Timely reporting of identified errors and problems that impede testing and the execution of the tasks set in due time; - Creation of test cases; - Timely correct fixation of test results \ errors; - Analysis and preparation of requirements and reports; - Logging and tracking errors in the bug-tracking system (Jira, Bugzilla); - Work with SQL queries; - Interaction with developers, analysts, business users; - Using Python at the entry level to work with the file system.

Minimizing company losses through fraud prevention: - Check customer data; - Identification of authenticity of documents provided to confirm identity and address (in different languages); - Fraud monitoring - Identification of signs of fraud; - Consultation of clients on documentation issues within their competence - through online chat, tickets, Zendesk; - Presentation to the management of proposals for optimizing activities; - Work with databases; - Evaluation of financial risks; - Development of actions and recommendations to minimize financial and economic risks.

Technical support of subscribers: - Registration of users. - Primary analysis of the causes of problems and errors, request the necessary information from the user for analysis; - Performing troubleshooting procedures related to the user; - More in-depth technical advice including IP, PPTP, DSL and routing device configurations, such as routers, workstations, wireless access points, DSL devices; - Operational directing of incidents to adjacent units (if it is impossible to resolve them on their own); - Classification and routing of calls to other units; - Tracking changes in the status of requests, monitoring the deadlines, informing users about the changes; - Providing the implementation of SLA regulations. - Solving conflicts with users. - Coordination of the closure of calls (outgoing calls); - Conducting surveys by phone.

- Отправка документов в ЦБ, ФСФМ ( форма 365-п, 364-п, 321 и пр.); - Работа с ИБ ( генерация ключей, выдача сертификатов); - Management system for receiving and processing applications ServiceDesk; - Execution of applications with a description of the decision; - Tracking systems for monitoring, notification of critical service status; - Tracking performance applications specialists;

- parsing, processing and routing user requests using the Service Desk; - solving technical problems on user workstations; - Work in Active Directory; - Work at Jira; - organization of user workplaces; - installation and configuration of the PC hardware platform, replacement of components, system support for PC operating systems on the Windows 7, XP platform; - installation, configuration and system maintenance of standard office; software (software) PC, connecting to the resources of the corporate network; - ensuring prompt resolution of problems encountered by users related to PC operation, connecting and configuring peripheral devices (printers, scanners, multifunction printers, etc.); - providing video conferencing and presentations; - execution of functions to support local and remote PC users; - advising users on the work of corporate software.

Technical support of ISP subscribers including: - Performing troubleshooting procedures connected with interaction with enduser; - In-depth technical consultation including IP, PPTP, DSL and routing; configuration of end-user devices such as routers, workstations, wireless access points, DSL-devices; - Infrastructure commutators state monitoring, Inspection and update; - Phone, e-mail and instant text communication with end-user;

Management, ECONOMICS AND MANAGEMENT