I work directly with customer's Project Leads/Managers to execute NetSuite implementations and change to existing systems using the firm’s project methodology. Responsibilities: • Ensure completion of tasks, milestones, and components including but not limited to functional specifications, design specifications, configurations, quality assurance, implementations, and project reviews • Work with the implementation team to design changes to existing systems and integrate new systems into client’s infrastructure • Work alongside the project lead to implement process improvements with systematic solutions • Train end users on how to effectively use financial systems features and applications • Develop customized saved searches for shared business user usage and to support integration needs • Develop informational reports • Take a hands-on approach to troubleshooting

• Participating in ERP Implementation and Development • Daily maintaining and management of accounts and records • Technical and system administration, including configuration and integration, and upgrades • Lead end user training • Point of Contact for end users and NetSuite support • Facilitation of system adoption and satisfaction through user training, user support and meeting user requirements • Planning, reviewing and customising NetSuite to meet user needs • Helping with data extraction through reporting and searches. Create, edit and maintain Reports, Dashboards, Analytics and Business Insights. • Monitoring end user usage and system performance • Ensuring the quality of account data and performance of regular data audits; resolution of data integrity issues • Development of tests, functional testing, and roll-out of customisation, custom objects, new enhancements, application releases, and system integration based on user/business needs

Customer Insights Analyst Nov 2016 - present (12 months) • Lead customer insights using data and evidence based measures to provide a holistic view of customer needs • Develop data profiling and trend analysis to identify customer needs and business opportunities • Utilize findings to provide actionable insights to continually improve products and services • Produce performance dashboards across the business to drive customer centricity & support behavioral change programs • Provide regular customer insight reporting to the business • Identify customer trends in different operational business channels • Cleanse the current database and manipulate data to provide actionable insights for the business Customer service coordinator Jul 2015 - Oct 2015 (1 year and 3 months) Reviewing sales pipeline to ensure that orders are well placed to meet future demands Effective order management – maximising opportunities and meeting customers’ expectations Ensure all customer enquiries are handled efficiently with high quality responses Continuously drive service improvements Maximise efficiency for the department, supporting the Operations Customer Service Manager/Distribution Customer Service Team Leader Work with the wider teams to ensure delivery and installation of equipment is on time Prioritise workload

• Support in creation of internal company executive assistance service, special requests, personal issues, schedule/calendar administration • Preparation of necessary documentation, guidelines and procedures, presentations, reports and researches • English/Russian upper management conference organisation, meeting stenography, writing agendas • Travel and accommodation bookings / full logistics support for worldwide business trips • Corporate expense reports preparation

• Overseeing Cyprus-wide excursions schedule on daily/weekly/monthly basis, financial analysis (cost saving) and reporting to Senior Manager • Coordinating operator representatives, hotel guides, business partners and excursion department staff on a day-to-day basis • Timetable planning and tour booking assistance • Customer and hotel guide support • Advertising/Booklet/Excursions program creation • 24/7 Corporate Hotline assistance on bi-weekly basis 1. Работа с системой – составление/изменение расписания экскурсий, проверка пикапов, добавление новых экскурий, партнеров, внесение в систему других изменений при необходимости. Информирование партнеров о любых изменениях в расписании и программе, времени. 2. Работа с prebook 3. Информирование бухгалтерии по всем изменениям контрактных цен 4. Расчет себестоимости экскурсий 5. Call-centre. Бронирование экскурсий, модификации и удаление броней. 6. Дежурство на корпоративном телефоне по графику неделя через 3. 7. Составление транспортной логистики 8. Ежедневно - распределение эскорта на сбор экскурсий по утрам 9. Ежедневно - отправка транспортной компании списка экскурсий на завтра 7. Ежедневная смс-рассылка рэпам и трансферменам обо всех СПО 8. Работа с рекламой партнеров, подготовка каталога и брошюр. 9. Контроль информации на сайте, внесение поправок и изменений с IT командой. 10. Ежедневно – отправка всем партнерам информации об экскурсионных группах на следующий день. 12. Составление комиссий рэпам в системе 13. Ответы по претензиям на экскурсии. 14. Организация экскурсий для групп и рекламных туров 15. Ежедневно – работа со всеми индивидуальными турами на следующий день 16. Еженедельно – обновление прайсов – расписания для раздачи в аэропорту и массовая рассылка прайсов всем рэпам и супервайзерам аэропортов

- Client Inspection and verification through set of outbound calls - Freud detection - Collection of social characteristics of credit card applicants - Inspection on client's contacting manner and its trustworthy - Detection of client's payback - Decision-making for credit card issuance - Проверка данных клиента путем совершения исходящих звонков - Выявление признаков мошенничества - Сбор социальных характеристик заявителя - Проверка контактности - Установление платежеспособности - Принятие кредитного решения

- Sales: ∙ Developing potential client leads, IBs and business. ∙ Promoting the service the AFB FX to providers. ∙ Participation in negotiations with Clients. ∙ Acting as a member of the business management team. ∙ Networking to gain knowledge of potential clients. ∙ Help investors determine their investment objectives, recommend an asset allocation. ∙ Providing the necessary information to the customers according to products of the company; ∙ Seeking out new clients - mass media sources, personal contacts, recommendations from existing customers. ∙ Achieve the desired unit production and sales targets; meeting deadlines ∙ Сold calls. ∙ Training of new and potential retail clients ∙ Assisting with institutional clients and other clients/partners ∙ Working on CRM, creating pipeline ∙ Sales via social networks such as linkedin, facebook and forums - Customer support ∙ Negotiating with customers, recognizing the client needs, providing support to the customers using all tools and resources available. ∙ Leading customer support chat as Russian support ∙ Callback requests handling Assisting other departments: - Back-office : ∙ Help with different cases to the Back office such as translations of documents, request from clients ∙ Opening demo accounts for the clients - Compliance: ∙ documentation (KYC and Due Dilligence procedures) - Marketing ∙ for market research of CIS countries as well with promotions and updates via forums, Russian web-site content, translating, negotiating with counter parties, B2B procedures, WebMoney registration, etc.

- Preparation of documentation, printing, executing, signing, faxing, keeping records and scanning - Cash flows/Petty cash bookeeping, accounting, meeting with auditor, financial issues - Day-to-day activities in the office and colleagues - Preparing Cyprus companies forms, Annual General Meeting documents, Notices, Agendas, Resolutions, Minutes - Translating documents (Engl-Rus, Rus-Engl) - Translating on a various meetings (Engl-Rus, Rus-Engl) - Filing the bank forms (Hellenic Bank, Russian Commercial Bank) - Administrating of the office, training of the new employees - Dealing with personal issues of the President of the holding

- Preparation of documentation, printing, executing, signing, faxing, keeping records and scanning for different jurisdictions (UK, Cyprus, Ireland, Denmark, BVI, Seychelles, Hong Kong, Marshall Islands, etc.) - Ordering Cyprus companies from scratch, preparing all documents including VAT registration, checking shelf documents of all companies - Cash flows/Petty cash bookeeping, accounting, meeting with auditor, financial issues, billing, visiting banks - Day-to-day activities in the office and colleagues - Preparing Registers of Cyprus companies - Database working - Preparing HE32 forms, Annual General Meeting documents, Notices, Agendas, Resolutions, Minutes - Dealing with clients requests - Translating documents (Engl-Rus, Rus-Engl) - Translating on a various meetings (Engl-Rus, Rus-Engl) - Working on the project of virtual offices and serviced offices - Filing the bank forms (Bank of Cyprus, Laiki Marfin bank, Hellenic Bank, Alpha Bank, Pireaus Bank) - Administrating of the office, recruiting, interviewing, hiring and training new employees - Dealing with clients, preparing documents to send to other branches of the companies, banks, agents, clients, sending packages with couriers TNT, DHL, FedEx

Master's of Business Administration, Finance

Business Administration: Economics and Finance, Bachelor of Science

Banking and Finance, 2 years Diploma

Language lessons, Greek language

Bank, Risks, verification training

Licensed Cyprus Investment Firm, Compliance & Anti-Money Laundering training, Sales seminars, Inhouse sales training, iFXEXPO visiting and participation

Interbalkan Institute for Education and Economic Development, Certificate

Corporate services, Internal outdoor seminars in Israel (Eilat) at 2008, 2009, inhouse trainings