Key Account Manager 1. PA to Regional Manager (translating, minutes) 1. Representing LH at Exhibitions, Agent Events, Corporate Events 2. Providing Sales / Contractual Details to Agents 3. Organising Corporate Events, Meetings, Regional Sales Trips, Marketing Campaigns 4. Maintaining the Annual Sales Target Scheme 2004 – 2008 Deutsche Lufthansa AG Rostov-on-Don, RU Passenger Service and Customer Relations Agent 1. Supervising Check-in & Boarding 2. Dealing with customers’ written claims 1. Managing Customer, Lost & Found Claims 2. Arranging Flight Reservations, ticketing (Amadeus) 3. Administrating Bank Transfers, Bookkeeping SKILLS 1. Sales/Sales III QSH-016, 03.03.2008 - 04.03.2008, Germany 2. Dangerous Goods Basic Training, according to IATA Res.(CBT) – Cat 5 3. LON EA Nutshell 21.11.07-22.11.07, UK, London 4. Key Account Managers Workshop, OCT 2007, Germany 5. Tiger High Level overview 15.10.07, Switzerland, Zurich 6. Coco Exp/Sales/EI Marketing Workshop 02.07.07-0607.07,Germany 7. Marketing Planning Tool Workshop 12.02.07, Germany 8. SERV/EXC-VDB QSH-002 05.12.06-07.12.06, Germany 9. Sales/Miles&More II, 24.08.06-25.08.06, Germany 10. SFA for Account Manager 12.08.06-13.08.06, Germany 11. Sales II, 09.08.06-11.08.06, Germany 12. Sales/Miles&More, 02.05.06-03.05.06, Germany 13. CCM for Marketing 03.08.05-05.08.05, Germany 14. Sales/Corona Basic 22.08.05-23.08.05, Germany 15. KFM/Town ADV (Customer Relations)17.10.05-19.10.05,Germany 16. Bag/Basic Station (Lost and Found) 24.10.05-04.11.05,Germany 17. Sales I 12.12.05-16.12.05, Germany 18. CKI/Basic Guide (Check-in) 29.11.04-10.12.04 Germany 19. KFM/Town Basic (Customer Relations) 01.11.04-11.11.04,Germany 20. Res/Starter (Guide) (Reservations)12.07.04-23.07.04 Germany

aviation industry, sales/customer service

иностранных языков, английская филология