● Developed trusted advisor relationships with decision makers and executive buyers across portfolio of enterprise accounts (Google, Sky TV, Spotify, King, Barclays) ● Partnered with clients on their strategic goals in mobile space (UA, market expansion, user engagement) ● Prepared and executed on quarterly customer success plans, conducted EBRs ● Cultivated product adoption within each account and lead efforts to turn around at-risk accounts ● Coached a team of 5 customer success managers in EMEA ● Presented industry insights at key client events

● Built long term client relationships with EMEA clients (Key accounts: TomTom, Sonos) ● Planned and executed successful social media campaigns ● Improved processes around client management, reporting, data analysis as well as mentored team

● Managed third party vendor operations incl. process mapping, training, quality management, support monitoring, workflow management for Google Trusted Stores and Google Newsstand ● Onboarded new businesses and managed key partners relationship ● Served as a go-to product expert for Shopping and Digital Content ● Developed strong x-functional relationship with Product, Engineers, Sales, Marketing, PR, Legal ● Defined processes to scale and launch new product features

● Served as Internationalisation strategy advisor for key international accounts ● Provided online advertising industry insights, market analysis ● Prepared pitches and media plans for outbound RFP requests related to export campaigns

● Managed portfolio of emerging markets accounts (Russia, South Africa, SSA) ● Collaborated x-functionally to set up acquisition and retention strategies ● Managed PPC campaigns, reporting, provided insights (AdWords, Analytics)

● Provided management consulting services for SMB/startups in South Africa ● Delivered business optimisation process solutions

Targets: Data quality management, preparation for databases’ junction, data clearing - Siebel 7.5, 3 D clients (capital market), Pifiya (for Unit fund clients) - Data quality management - Communication with the sales persons from IB, CM, AM - Communication with IT department Achievements: Successful exposure and analysis of client intersections, creation and implementation of instruction for inter-departmental communication during the joint events management, successful coordination of communication

● Prepared and formalised outsourcing offers (BAFO) ● Helped to implement and align BI processes

Targets: provide the clients with the required information & advising through the entire life cycle of the company Achievements: clients turnover had a 50% increase during the period of my employment; two big consulting services contracts signed with Japanese & German top5 automobile concerns; strategic move to the new sector of small business development – Management of clients’ portfolio – Preparation of analytical presentations – Business correspondence – Negotiation of contracts – Financial and juridical negotiations – Market research – Quantitative data analysis – Preparation of the weekly and monthly reports for the clients – Translation of documents and instructions

management/corporate management and strategic governance, master

management, double diploma program

international relations/, attendant

management/management, bachelor

State University Higher School of Economics, specialist

World bank, attendant