- business process optimization - improving effectiveness by 100% - experience in staff reduction and building new team - setting both short-term and long-term targets for the Operations Department - building new team for control of parity and availability - developing scale projects to improve sales performance of the company - organizing an internship program - looking after IT related tasks.

- recruiting and coaching new employees; - working closely with Development Team to improve the Extranet system; - developing motivational bonus system; - standardizing QA procedures; - consulting hotel partners on complex technical issues regarding Extranet; - working with e-channel (Wubook, Travelline, Rategain, Ratetiger, Travelclick, etc.); - setting short-term targets for Operations Team and coordinating business trips; - working closely with Credit Control Team; - liaising with hotels to ensure information is up to date; - advising hotels regarding their webpages on the website and how they can amend data with respect to supply, availability, specials, promotions.

- collecting and processing statistical data on hotels, as well as competing companies; - setting objectives for the Development Team to create an internal system (Extranet); - providing support to hotels in building the webpage and keeping hotel information up to date; - delivering training to new hotels about extranet and rates & availability system; - verifying that the website has accurate hotel information and pictures of newly registered properties.

- being a liaison person for hotels to contact when they have questions; - providing support to hotels in building web pages for their properties and/or maintaining hotel information; - delivering training to new hotels on how to use extranet; - providing hotels with information and advice by mail and email, including follow-ups; - checking statistics in the control room and following up.

- providing support in the creation and review and continually improving web-copy that accurately reflects the character and facilities of the property, resulting in a better performance of the property; - ensuring web page content is maintained to the highest quality standards; - collecting essential content by contacting properties and working with the local team; - day-to-day commercial communication with properties by telephone and e-mail; - translating official documents, agreements

- selling package tours; - coordinating groups in Cyprus and Austria; - developing a new tourist destination (Switzerland)

Faculty of Translation, Translation and Translation Studies

Faculty of Translation, Interpreter (Dutch)

Taal Unie, Interpreter