Jet Infosystems
Moscow, www.jet.msk.su
IT, System Integration, Internet... Show more
IT Operations Manager, Deputy Director of Service Center
Jet Infosystems has been active in the information technology (IT) market since 1991. Initially offering the creation of corporate-level IT infrastructures, over the past two decades Jet Infosystems has developed much broader expertise to become a full-profile systems integrator with a wide portfolio of solutions and services, including specialized packages meeting industry-specific requirements. Today, due to the synergy between our various departments' expertise, efficient transfer of information and knowledge inside the company and an extensive network of regional offices, we are successfully implementing large-scale integration projects even at the national level.
Daily Activities
• Manage a large team consisting of Engineers, Project Managers, Sales Managers, Team Leaders, Developers and Architects
• Design and execute strategies for Service Center Operations including Change Management, security procedures, Disaster Recovery and overall Service Center Standard Operating Procedures
• Define, develop and execute KPI for Technical Teams
• Manage offshore resources and relationships with major IT vendors
• Manage large scale IT projects for customers (budgets from $400K to $30M).
Project Activities (client - Oriola KD, 2011-2015)
Project description: Oriola-KD’s Russian subsidiary (pharmacy wholesale and retail chain, 240 stores) needed to ensure trouble-free operation for staff workstations at its pharmacies, for its IT infrastructure, and for its application systems.
• Create and finalize the Project plan and schedule with actual resource assignments
• Review and approve all project-related documentation, specifications and standards
• Provide management leadership to the Solutions Architects, Technical Team Leads and the project technical staff
• Review the project requirements and development specifications on a continuing basis with the Solutions Architect to ensure compliance to client objectives
• Conduct the Project Kick-off Meeting with Client
• Coordinate the production, review and approval of all client presentations and supporting material before being presented to the client
• Manage all project schedule work assignments
• Evaluate project progress against the approved project schedule on a weekly basis
• Identify and resolve project issues and risks
• Implement risk mitigation strategies as required
• Review and validate client expectations and level of satisfaction
Accomplishments
• Fault-tolerant virtualized Data Center based on IBM, Microsoft, and VMware solutions has been developed and deployed in Production for Oriola KD
• All servers are integrated in failover clusters to meet the client’s availability requirements.
• Jet’s Service Center supports Oriola-KD’s IT infrastructure up to the DBMS level on a 24x7 basis
• Reduced number of critical failures from 20-25 per month to 1 or 2 per quarter
• Total downtime has dropped from several hours or even days per month to a few minutes
Project Activities (client - Detskiy Mir, 2013 - 2015)
Project description: Deploy SAP, SAP HANA and QlikView systems in virtual infrastructure based on the IaaS model for the largest children's goods retailer in Russia and Kazakhstan (about 500 stores).
• Facilitate IT Service Management processes for Incident Management, Change Management, and Problem Management
• Conduct meetings with IT team members to review daily activities, projects status, and resource requirements
• Track and review SLAs and KPIs for operational services and meet defined performance expectations
• Maintain regular communication with client SMT regarding operational issues and project updates
• Review and validate client expectations and level of satisfaction
Accomplishments
• The SAP applications as well as development and testing environments were transferred to a virtual datacenter operated by Jet Infosystems
• Reduced RCA times from hours to minutes
• Successfully delivered the SAP Basis support
• Reduced resolution times for issues by 80%
Project Activities (client - Sportmaster, 2013 - 2015)
Project description: Deployment of the Oracle Exadata X2-2 and X2-4 for DWH system of the biggest Russian retail chain (sport goods, 450+ shops). Provide the IT support service for Oracle Exadata
• Facilitate IT Service Management processes for Incident Management, Change Management, and Problem Management
• Conduct meetings with IT team members to review daily activities, projects status, and resource requirements
• Track and review SLAs and KPIs for operational services and meet defined performance expectations
• Maintain regular communication with management regarding operational issues and project updates
• Review and validate client expectations and level of satisfaction
Accomplishments
• DWH is far more efficient in terms of productivity
• Reduced SLA on all incident remediation by 40%
• Successfully delivered the Oracle Exadata support
Project Activities (client - Lukoil Inter Card, 2009 - 2012)
Project description: LUKOIL fuel and customer loyalty cards are honored at over 3700 gas stations using the LICARD system, including 2724 gas stations in 63 regions in Russia and gas stations in Ukraine, Belarus, Lithuania, Latvia, Estonia Azerbaijan, Poland, Moldova, Hungary, the Czech Republic, Slovakia, Belgium, Bulgaria, Romania, Serbia and Turkey. The LICARD system is currently being introduced in Holland and Georgia.
The project consists of:
- Migration of the client’s data center and two card payment processing systems
- Deployment of a new fault-tolerant data storage system and a centralized data backup system
- Development of a virtual environment
- Installation of a monitoring system for network hardware and terminals at LUKOIL gas stations to improve reliability
• Create and finalize the Project plan and schedule with actual resource assignments
• Review and approve all project-related documentation, specifications and standards
• Provide management leadership to the Solutions Architects, Technical Team Leads and the project technical staff
• Review the project requirements and development specifications on a continuing basis with the Solutions Architect to ensure compliance to client objectives
• Conduct the Project Kick-off Meeting with Client
• Coordinate the production, review and approval of all client presentations and supporting material before being presented to the client
• Manage all project schedule work assignments
• Evaluate project progress against the approved project schedule on a weekly basis
• Identify and resolve project issues and risks
• Implement risk mitigation strategies as required
• Review and validate client expectations and level of satisfaction
Accomplishments
• Increased the availability of IT services
• Improved control over the IT systems
• Facilitated IT infrastructure development planning and the addition of new applications
Project Activities (client - Ministry of Internal Affairs, 2010 - 2011)
Project description: Full lifecycle of the software development for customer solution (special software for the Ministry of Internal Affairs) and DC development
• Create and finalize the Project plan and schedule with actual resource assignments
• Review and approve all project-related documentation, specifications and standards
• Provide management leadership to the Solutions Architects, Technical Team Leads and the project technical staff
• Review the project requirements and development specifications on a continuing basis with the Solutions Architect to ensure compliance to client objectives
• Conduct the Project Kick-off Meeting with Client
• Coordinate the production, review and approval of all client presentations and supporting material before being presented to the client
• Manage all project schedule work assignments
• Evaluate project progress against the approved project schedule on a weekly basis
• Identify and resolve project issues and risks
• Implement risk mitigation strategies as required
• Review and validate client expectations and level of satisfaction