Ability to use equipment / installation / preventative maintenance / repair / programming skills Coming from a background of more than 8 years of experience in service engineering, I have in-depth knowledge and understanding of using various types of equipment especially medical / biochemistry related equipment owing to my bioengineering educational background. I have widespread experience of working with varied equipment such as water purification system Millipore, reverse osmosis membranes, PCB, Hematology Analyzer (DxH800), Beckman Coulter Access2 tray modification, etc., and have implemented novel innovative strategies in its construction, as well as programming to enhance its performance and quality standards. I also have extensive software programming skills required for the functioning of the medical equipment and have introduced new software such as LIS Software for the analyzer Olympus AU400 to enhance receiving and recognition of patient data. I am proficient in the installation, providing preventative maintenance and repair of the equipment in compliance with the customer requirements. I also possess efficient skills in plumbing, electrician-related works, designing, testing, and other engineering works with an added creative approach. Problem solving and analytical skills / Ability to understand and communicate technical information to people from non-technical background In my tenure as a Service engineer in various organizations, providing customer service and support with timely resolution of problems has been my forte. I possess proficient analytical skills to achieve success in this aspect. Coming from an engineering background, I have extensive knowledge regarding the technicalities of various medical equipment and to enhance customer support, I also possess the ability to communicate with the customers in an efficient manner. In some cases, the customers may not be able to understand the technical terms or industry jargon, hence, I come down to their level and make sure that the relevant information is communicated to them appropriately, since customer satisfaction is my highest priority. Supervision &Leadership skills / Communication skills / People Skills Within my experience, I have developed my abilities to work single-handedly on a challenging project, as well as in team coordinating with multiple engineers. I also possess the ability to lead the projects of installation and maintenance of varied equipment as is evident in my previous experiences. I can work under minimal supervision to enhance the performance and quality standards of the equipment, as well as resolve customer issues efficiently. My efficient communication skills, both verbal and written, as well as interpersonal people skills have been my strength that has contributed in the achievement of customer satisfaction throughout my career. Customer support / Ability and tolerance for frequent travel My constant focus is achieving customer satisfaction by fulfilling their expectations and needs at the timely hour. Hence, I provide 24 hours customer support and do my best to resolve the critical issues within 24 hrs. I am always available 24 hours a day and 7 days a week to be on the side of my customer, whenever a need arises. To achieve this, I possess a valid driving license B since 2003 that facilitates in my travel and mobility. I also have an International Driving Permit valid until 2018 that would be an asset for me to provide customer service at any hour and any place across the world.