IT Process Improvement

IT Process Management, IT risk, compliance and control. Operational Risk Management for IT Internal/external audits support

Quantative Management, Quality Assurance and CMMI Complience in IT block

consulting projects for: - John Wiley & Sons, Inc. (http://www.wiley.ru/) – 3 months process improvement project for Russian subsidiary: changes in software development lifecycle (transfer to short iterations) - Mirantis (http://www.mirantis.ru/) and GE (http://www.ge.com/ru/ru/ ) – 3 months process improvement project: process audit-“gap-analysis” (CMMI-DEV, CMMI-SVC) and improvements implementation as for service model and quality of software development - CMMI trainer in Knowledgehut (http://www.knowledgehut.com/)

Providing end-to-end IT support and services delivery in assigned accounts including: • Account Management • Proactive Services • Problem Resolution Services Acting as Trusted Advisor to improve customer IT operational and infrastructure health. Main customers\accounts: Deloitte, Honda Motors, GeenAtom, Technonicol

Project Management: - regular projects monitoring and reporting - project documentation and deliverables review - project support by customers interaction, workshops, training etc. Process Management - Software Engineering Processes establishment, adjustment and improvement (using Six Sigma) - infrastructure processes establishment (tools, guidelines, templates etc.) - KPIs collection, analysis and reporting - ensure Process Compliance Rate - Customer Satisfaction Index data collection and analysis

Project: CMMI Implementation and official appraisal

Projects: 1) Development and successful launch of project audits (Quality Assurance practices) in Project Management Office R&D - check-lists development and continually improvement (13 process area, ≈95 checks) - audit rating calculation development and implementation - nonconformity and action items tracking tool development and implementation (based on MS SharePoint) - support lunched practices by documented procedures, instructions, templates and trainings 2) Standardized environment implementation for project repository on MS Share Point base Activites: - Process assessment and audits - Process description, mapping, analysis and improvement (Maintenance, Services Management)

1) Internal Auditor – Quality Management System support, internal/external audit execution incompliance with ISO 9001 2) Quality Assurance Engineer - regular project audit conduction in projects, metrics gathering and processing as services for project teams for quantitative project management 3) Trainer in internal training program 4) Internal Assessor as for assessment execution (SCAMPISM Class В, С) in different company’s divisions 5) External Consultant and Project Manager in commercial consulting project as for CMMI® Gap-Analysis, process improvement and associated training. Successfully fulfilled projects for: • Absolut Bank, Moscow, Russia (www.absolutbank.com), 2008 • LLC "Zeinet", Almaty, Kazakhstan (www.zeinet.kz), 2009 • Group of Companies “Video International”, Moscow, Russia (www.vi.ru), 2010 • Credit Swiss Bank (www.credit-suisse.com), 2010

Key responsibilities and achievements: • support, recertification and improvement of Quality Management System in accordance with ISO 9001 • internal, external and third-party QMS audits (lead auditor) • Information Security Management System development in accordance with ISO 27001

Key responsibilities and achievements: development, implementation and successful certification Quality Management System (QMS) in accordance with ISO 9001 requirements.

lecturer in technology department in as for subjects of Quality, Standardization and Certification

postgraduated by subject “08.02.03 ”Management organization, economic planning and regulation”, postgraduate course

Aircraft Construction Faculty by subject «Quality, Standardization and Certification, Quality Engineer - honours degree

Space Engineering Faculty by subject «Liquid rocket engines», Constructor Engineer - honours degree

Double B, Barista

Microsoft Service University, Seattle, USA

Microsoft Service University, Seattle, USA

Cleverics/EXIN

Cleverics/EXIN

Software Emgineering Conference (SEI) Carnegie Mellon, Dublin

authorized SEI Partner "Kondakov Consulting"

Cleverics/EXIN

Software Emgineering Conference (SEI) Carnegie Mellon, Munich

authorized SEI Partner authorized SEI Partner "Anywhere24"

Bureau VERITAS Ukraine

International Institute of Information Technology I2IT, Pune, India

EXIN, successful examination/certified

EXIN, successful examination/certified

EXIN, successful examination/certified