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Candidate

Female, 44 years, born on 25 August 1980

Moscow, I want to relocate (Belgium, Great Britain, Germany, Greece, Italy, USA, France), not prepared for business trips

customer service manager

90 000  in hand

Specializations:
  • Sales manager, account manager

Employment: full time

Work schedule: full day

Work experience 20 years 5 months

January 2008currently
17 years 4 months
Nestle Nespresso
Club Marketing and Internet Coordinator
- Planning, developing, coordinating and evaluating marketing and Internet programs to increase Nespresso Club members’ loyalty and brand awareness - POPM development and production
January 2007January 2008
1 year 1 month
Nestle Nespresso
Project Specialist
- Coordinating of CRM and Internet projects implementation - POPM development and production
January 2006May 2007
1 year 5 months
Nestle Nespresso
Project Specialist
- Working in a team carrying out boutique-bar opening (construction)
December 2004May 2006
1 year 6 months
Johnson Controls
Service Department Coordinator
- Warranty cases management - Professional exhibitions execution

About me

- MS Office (Word, Excel, Access, Power Point, MS Project), Photoshop, Scala, Macromedia Flash, Nessoft - - Team work: I have worked in various types of teams: from camp counselling in US camp during my university years to leading project groups at work; - Intercultural skills: Always working in the international companies such as Johnson Controls (USA), Nestle Nespresso (Switzerland) I am experienced at working in a multicultural dimension. - Strong proactive cooperation competences: developed during such projects such as opening of the first Nespresso Boutique-Bar where I was controlling all the information flow of the project, later my cooperation competences were even more developed at CRM and Marketing projects (launching CRM tool for handling customers online requests, launching 2 company sites (for B2C and B2B departments), leading Internet sales project, developing and leading of Marketing programs. - I am used to organizing and leading people for reaching the common goals. I organized and lead such projects as Internet sales project, various CRM, Internet and Marketing projects.

Higher education

2008
РЭА им. Плеханова
факультет маркетинга
2002
МГУ им. Огарева
факультет иностранных языков

Languages

RussianNative


EnglishC2 — Proficiency


GermanA1 — Basic


ItalianC2 — Proficiency


Professional development, courses

2006
Курсы переподготовки специалистов по маркетингу
ВЗФЭИ, диплом о переподготовке

Citizenship, travel time to work

Citizenship: Russia

Permission to work: Russia

Desired travel time to work: Doesn't matter