Developing new concept for the company's website. Coordinating the process of improving the company's website. Creating, developing and managing content for company’s online presence.

Support and implement online brand community strategies as part of global marketing campaigns i.e maintaining and expanding brand loyalty as well as promoting online brand communities across a range social media platforms. Review and moderate all brand communities, resolve user complaints, minimize dissatisfaction with the brand or it’s products and regaining a positive perception of the brand or the company as whole. Provide online customer service and support to subscribers of online brand community pages with the help of various communication tools. Check all user generated content, i.e. comments, videos and pictures. Enforce the rules and conditions of the social media platform as well as those of the brand. Produce reports on relevant moderation statistics, issues and outcomes. Analyze, review and report on the effectiveness of the online community strategy of the brand. Regularly feed back insights gained from community moderation to anticipate potential issues in the global campaign strategy. Boost brand awareness by establishing brand presence on the relevant online communities, groups and pages, across social media platforms. Identifying online communities, groups or pages with the target audience of the brand and which would meet the company/brand demands. Reaching out to online community managers, celebrities, or famous bloggers to negotiate the price and conditions of a brand’s product placement on their accounts and groups on social media platforms.

Business development and sales in the UK: researching leads and prospects, identifying business opportunities, cold calling, arrangement of meetings with potential clients, preparing presentations and business meetings, attending networking events and client meetings. Administrative tasks: data processing. Update content on the company's Twitter account: finding information and editing it for everyday posts. Checking the accuracy and the cultural relevance of russian translations of marketing campaigns, correcting mistakes and providing feedback.

My role as a customer service agent involved setting the bets online. Solving problems with clients' accounts. Making clients familiar with the website rules and company's terms and conditions. Providing information about sport events and list of bets the company is offering in Russian and English languages via emails, web-chats and phone calls.

Putting together business letters, contracts, orders, administrative documents, protocols. Recording and registration of documents and their subsequent distribution to head managers of company departments. Control the performance time of the contracts and deadlines given by General Director to heads of company departments. Implementation and monitoring of document flow between the head office and departments. Implementation document flow between the company and other organizations, agencies, institutions. Preservation of documents, preparation of archives. Client reception at the office, followed by the transfer of the case to direct executors. Organization of meetings. Completion of required stationery reserves and supplies. Performance of CEO's individual instructions, relating to the activities of the company.

School of Media, Film and Music, Media Studies, Bachelor of Arts

Humanities Foundation, Psychology, Media Studies, Foundation English Skills

Coursera.org, branding, customer centricity and go-to- market strategies

Kings Colleges (Kings Oxford), International English Language Testing System

University of Bath, International English Language Testing System