Win 7 Build /Roll out and Desktop Support:User : Support, Application Support, Printers and other Resources Support under an Active Directory and Group Policy environment. Provide technical skill for installing, supporting, and maintaining Microsoft workstations and/or other computer systems, and planning for and responding to service outages and other problems. Implementation, modification, and coordination of the application installation and deployment. Fosters an environment of clear communication and relates with team members at all levels; Adapts well to shifting work environments—both as part of the IT Operations Team and as an individual—whilst providing seamless and professional technical support to the end user across a multi-site organization. As well as they had a local Datacentre within the building , they also used SAP VOIP telephony systems to communicate with office to office and daily phone interactions. Prepared the IT stockroom for inventory and performed assigned inventory duties ready for deployment. Including Data center equipment after the renewal of their local Data Center , thin clients such as Dell Wyse , Lenovo M93, Lenovo M92 and more. My profession level that matches this role would be : Desktop Support Engineer , Deployment Engineer and Systems Administrator.

* Blurr.co is the new company I have created and worked on for a while, we have been working on to provide Remote Support over the internet to fix IT problems with our remote troubleshooting tools. * Blurr.co Global IT Solutions is a Microsoft Partner Network member. * Blurr.co is a collection of highly professional, experienced IT specialists working together to provide exceptional IT support. * Operating on a 24/7 basis for business and home users. Windows client pc's , Windows Servers , active directory and group Policies, datacentres , virtualisation , server deployment , backup and general support for small businesses. * Knowledge of standards and methodologies (ITIL) , Scripting / development tools administration / monitoring (shell, perl) , Administration and support Redhat Entreprise 5 , management network (Mqseries, SNA, NFS, samba, etc ) , management of Amazon Web Services (AWS) cloud based servers in a datacenter environment the Operating Systems that are used Amazon Linux , Red Hat and Ubuntu. * Evaluated and solved system and network problems using various diagnostics and protocols including, NFS, TCP/IP, and DNS. * Highly skilled in maintaining applications, installing backup systems, and resolving end-user issues. * Implementing the Industry best standards for Backup & Recovery. * My profession level that matches this role would : IT Support, IT Engineering, IT Consultancy, Server Support, 3rd Line Support , Linux Systems Administrator, Microsoft Windows Systems Administrator. ;

Legal & General _ Cardiff * IBM Desktop Refresh Team. Mass deployment project for Legal and General with IBM. The project involves upgrading this massive corporation from Windows XP machines to Windows 7. * Around 1300 client Windows 7 work stations were successfully deployed by our team. * The project was over many sites (Kingswood, Cardiff, Hove, Birmingham etc) I worked with the Cardiff team to deploy the users new machines and provide support. * Our team reported to the team supervisor or our team manager directly. * When I was assigned to be a Deployment Engineer,my daily responsibilities were to deploy Windows 7 desktops or Laptops to our clients working at Legal & General , I was to make sure we have followed the software list that our clients used depending on the department they worked. If there was missing softwares on the computers I would make sure we would install them through a software platform called Astra or it would be IBM Tivoli software platform. * When I was assigned to become a Floorwalker my daily tasks were to make sure I was up to schedule , walk around floors and desks to make sure everything was operating in a smooth way. If there was a problem with client pc then we would try to resolve it then and there through our systems.Being a Floor Walker ment we had to be able to resolve every problem on the system whether it was a client problem , network problem or a server side problem.This was a challenging task to take on because there was a lot of aspects to cover from as there was a lot of client computers , a large software list that they have used , a number of servers and telephone systems. * Because it was an inbound call centre they had Avaya telephony systems connected via Session Initiation Protocol. VOIP was the telephony system they used for 90% or more of their Business calls. * This was also a very customer service based role, everyday we were communicating with clients trying to resolve their problems and try to keep them happy with the system they were using. Customer service was a key aspect for this role. * My profession level that matches this role would be : IT Engineer , 1st and 2nd Line Support , 3rd Line Support , Server Engineer , Deployment Engineer, Systems Administrator and Network Engineer. ;

eBumblebee Store UK _Reading - Magento e-commerce online store, Web Design , Web Development , Online Payments Fraud , Chargeback , E-commerce, E-Commerce Admin ,Network Administrator, Trouble shooting , Mobile phone compatibility , Sales & Marketing , International Trading , Internet Marketing , Advertising , Search Engine Optimization , 3rd party providers of fraud detection services , Quality Assurance , Payments , Customer Service , Business Manager of Ebumblebee ( Freelancer )

* I was a Turkish and English Speaking Support Specialist at Basekit , my daily responsibilities were to provide Livechat customer support , resolve Zendesk tickets whether this was 1st Line queries or 2nd Line mainly dealing with the issues customers had on their websites where it could be a website programming issue or even a widget, work on web site templates , translating from English to Turkish , we were working as a team and If there was something unknown then we would communicate and try to get the majority of the problems resolved. * We had to provide training between our selves in our team if one of our members were stuck on a certain point , to our partners big website hosting companies through online conferences with Citrix Go To Meeting every friday we used to have meetings between our team because we would have different offices around the world some of our team members would be in Spain, Brasil, Bristol and London. * We would work very close with our other departments as a Support Team we would work with Marketing , Marketing and Graphics Design teams with in the company to get problems resolved , maintain websites and provide good customer service to keep the customers happy. * My personal keywords for this job would cover : web design , Customer support , Turkish support , professional language translation , all of the Turkish website templates, e-mail enquiries , live chat support , Support Ticket submissions , HTML , CSS , 2nd Line Support , 1st Line Support , Solving web design problems on the Basekit editor , Domain names , Domain name management and configuration , Opensrs configuration , Databases , Partner Training , Partner Support , Support Training for new support members, Basekit Designer , Basekit Professional member. ;

IT Telemarketing - IT Sales Leads , Outbound Telemarketing , IT Lead Generation , B2B Telemarketing , Technology Telemarketing . Turkish and English Telemarketing , Language Translation over the phone and in written language.Microsoft products and services , Oracle exadata and exalogic , EMC storage solutions , Citrix products and services were some of the fields that we were interacting with our customers.

* We managed and maintained around 150-200 desktop computers (potentially) and around 12 servers which consisted of Windows Server 2003 , Windows Server 2008 and Ubuntu Linux. ; * Some servers were assigned different tasks like Exchange Server 2007 , MS SQL Server 2005, MS SQL Server 2008. ; * As an out bound call centre some of the servers were connected to the VOIP phone systems, what they used for there phone systems was Avaya IP Office 500.The protocol that has been used was called Session Initiation Protocol ( SIP ) to make voice and video calls to the desired destination for the users. * We also used MS Office 2007/2010 (including outlook) , Active Directory , DNS , DHCP , Acronis Backup and Recovery ,Group policies , Cisco VPN, Cisco Firewall , Patching ,Cabling and Networking. ; * These were all setup , maintained , ; * Keywords for the role I have completed would be : Telephony Engineer, IT Engineer , Systems Administrator , Application Support Analyst , Desktop Support Analyst , Helpdesk Analyst, 2nd and 3rd Line Support, Server Support. ;

Political Science and Government, Public Privacy: Cyber Security and Human Rights

Microsoft, MCSA,MCDST,MCP,ECDL

City & Guilds, Web Design and Internet Level 2 E-Quals, COMPTIA A+ ( Software and Hardware ), COMPTIA NETWORK+ and COMPTIA SECURITY+

Programming and Computer Science, Complex Protection of IT Objects