Main achievements: • Creating the reorganization concept of the commercial structure, mapping it out, putting it into the strategy document and approving it within the top management group for carrying out within 2010; • Developing from scratch a marine terminal owned by the company, attracting the shipping line, agents and developing the client base. Main responsibilities: • Managing the department which is responsible for developing the presence in the Mediterranean region; • Developing the subcontractor relationship, attracting new ones; • Building from scratch and managing customer service function (over 100 people) across the geographical scope; • Creating and managing implementation of call center adjusted to the specifics of the business; • Managing the change of old and creation of new business processes; • Developing motivation scheme, including monitoring of work quality, calculating the level of customer service and building transparent KPIs; • Being responsible and overlooking the activity of the North Caucasus branch

Main achievement: Reducing the operational network cost by USD 60 mills annually via successful 3rd party tender negotiations and restructuring own network. Other achievements: • Optimization of the processes within the department, reduction of the workload by 20%; • Improved cooperation and communication with both internal and external stakeholders; • Establishing new Service Level Agreements with subcontractors; • Developing staff which included developing deputies for each job as part of the succession planning. Main responsibilities: • Manage full cycle of operational activities in the Eastern Mediterranean area via 3 departments/direct reports (total - international team over 30 people). Those tasks included: full deployment/services/vessel planning, close cooperation with all ports and terminals in the region, vessel stowage planning, load/discharge coordination, schedule creation and execution, constant contact with the fleet/vessels, coordinating cargo and equipment flow in the region; • Full budget/cost responsibility for the operational network; • Work, develop cooperation and contract negotiation with 3rd party suppliers (mainly terminals and vessel operators); • Maintain professional and motivated team and ensuring effective use of resources; • Run several projects to drive constant cost reduction via improving the processes and procuring services with best quality/cost combination; • Improvement of the processes including implementing innovation ideas.

Main achievement: Opening own service to Kaliningrad vs. using subcontractor, which included full business case preparation. Resulted in over USD 2 mills direct saving annually and increased the operational stability in the region. Other achievements: • Building a team and developing young members of staff into professional individuals; • Creating wide network internally and externally; • Identified timely upcoming congestion/bottleneck situations and proactively solved those. Main responsibilities: • Short and long term analysis of the import/export market developments and planning the sea coverage to satisfy the market growth, which included both own and chartered fleet; • Day-to-day management and optimization of network in accordance with Area Strategy; • Maintain good relationship and propose new ways of strategic cooperation with subcontractors and other individual organizations, including negotiating rates and terms; • Manage, develop and lead a team of 10 people; • Analyze and prepare recommendations for solving bottle necks in the vessel network.

Main achievement: Implementing the customer segmentation strategy across the geographical scope. Other achievements: • Significant expansion of the scope and portfolio of market intelligence products; • Developing html page on local Intranet; • Implementation of the new system tool for Sales team to use; • Organisation of the brand promotion; • Creating strong contacts and database for local contacts with mass media and external parties Main responsibilities: • Set-up and develop the Marketing function in the region, supervise and direct individual marketing functions in our offices; • Develop market intelligence products (total market analysis and forecast, key industry reviews, competition research and analysis, etc.); • Partake in creation of commercial budgets and strategy; • Report and analyze commercial performance; • Execute internal and external communications, carry out media and PR planning; • Lead communication workstreams of large-scale cross-functional business change projects

Moscow Commercial Department as a Capacity Coordinator: managing the space on own ships in order to match the cargo flows according to seasonality and contribution margin; dealing with space pressure (on ships), port strikes and other congestion situation; coordinating offices within Eastern Europe (Bulgaria; Romania; Georgia; Ukraine; Russia); making seasonality analysis and predictions. Port of Saint Petersburg as a Operations Coordinator: port operations (helping vessel agent); arranging boarding of vessels; arranging arrival and departure commissions; working with port authorities and customs; working with off docks and arranging repairs of damaged equipment Sales Department - Representative: finding new clients within Russia and Central Asia; keeping close relationship and business of the already existing clients; Customer Service - Representative: working with a fixed client base of both import and export customers; taking a booking and following up that everything goes smoothly during the transport process; invoicing and following up on collections; documentation process; solving/handling problem cases

• working with shipping documents for non-ferrous metals (aluminium); • dealing with shipping lines and forwarders; • working with buyers and the suppliers on the delivery chain; • creating a new database for bookkeeping all data

• payroll, accounts receivable, working with debtors; • posting invoices, checking out mutual accounts etc; • worked with Scala and Telebank

International Economic Affairs, Specialist (5 years)

Maersk Procurement, Certificate

Wilson Learning, Certificate

Located in Copenhagen, no certificate

Maersk Line, Certificate

A.P. Moller Maersk Group International School, Diploma