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Candidate

Female, 26 years, born on 1 July 1998

Not looking for a job

Saint Petersburg, metro station Komendantskiy Prospekt, willing to relocate (Great Britain), prepared for business trips

Customer Support Specialist

80 000 ₽ in hand

Specializations:
  • Interpreter

Employment: full time, part time, project work, work placement

Work schedule: full day, shift schedule, flexible schedule, remote working

Work experience 7 years 10 months

January 2022 — currently
3 years 4 months
Wheely
Customer Support Agent
Offering support to clients and partners (chauffeurs) across Russia and the UK, both in live chat and over the phone. Helping with issues that may occur with trips.
October 2020 — May 2021
8 months
Компания ФБС

Saint Petersburg, www.fbs.com/ru

IT, System Integration, Internet... Show more

Customer Support Manager
Assist international clients with regards to the company's products in the trading industry. Working with chats and e-mails, Zendesk, Jira, Confluence software used. The job required the ability to multi-task and quickly adapt to the ever-changing environment, as well as working with confidential data (IDs and bank card information).
December 2019 — December 2020
1 year 1 month
VICTVS Global

Saint Petersburg, www.victvs.co.uk/

Business Services... Show more

Exam Invigilator
Assisting with ACCA accounting/finance exams: registering and instructing the candidates, setting up the exam through special software, monitoring the classroom during the exam. Working in English with a UK-based company VICTVS.
February 2020 — May 2020
4 months
Polygon. Concert agency

Saint Petersburg, polygonclub.spb.ru/

Public Activity, Political Parties, Volunteering, Non-Profit Organizations... Show more

Intern
This internship was only intended to be a part of the studying process but turned into a longer cooperation. As an intern, I got all kinds of tasks: from researching information online to helping onsite during concerts. The most responsible tasks I have got were to supervise the online merch store and negotiate with partners; to curate a music festival organized by the agency; to be a junior artist manager.
March 2019 — July 2019
5 months
DHP Family / Borderline London

Great Britain, www.facebook.com/theborderline/

Art, Culture... Show more

Bartender
Serving drinks, both alcoholic and non- alcoholic - the bar had at least 15 various canned drinks, 6 draught beers and at least 10 positions of each available spirit (vodka, rum, whiskey, gin, etc.). Making cocktails as well - around 10 positions. The job included cleaning the bar after the shift, helping customers navigate or advise them about events.
March 2018 — August 2018
6 months
Epoque Projects

Saint Petersburg, epoqueprojects.com/

Hotels, Restaurants, Food Service Industry, Catering... Show more

Night Receptionist
Checking hotel/hostel guests in, accepting payments through a terminal and with cash, assisting them with their needs, answering questions about the city, recommending events and places to go, serving breakfast and answering calls, as well as dealing with urgent on-site problems.
March 2018 — June 2018
4 months
Light Music / Stereoleto festival

Saint Petersburg, light-music.ru/

Public Activity, Political Parties, Volunteering, Non-Profit Organizations... Show more

Booking & Artist Coordination Assistant
Assisting the team in preparation for the festival. Responsibilities included creating timings for bands, communicating with bands and their management via email, checking the riders, translating from Russian to English, communicating with runners and other employees by phone. I was also present on the festival site, assisting with any urgent issues.
September 2017 — November 2017
3 months
W Hotels

Saint Petersburg, w-hotels.marriott.com/

Hotels, Restaurants, Food Service Industry, Catering... Show more

Front Office Intern
It was an internship in a 5-star hotel chain. I was assisting the Welcome Office with tasks such as answering calls, assigning special amenities for guests, paperwork. The job also included making special welcoming gifts for important guests, such as musicians, actors or politicians.
June 2014 — March 2016
1 year 10 months
Kassir.ru

Saint Petersburg, kassir.ru

Public Activity, Political Parties, Volunteering, Non-Profit Organizations... Show more

Ticket clerk
I was checking tickets and other entry documents at different events: concerts, exhibitions, sports events.

Skills

Skill proficiency levels
Business English
Английский язык
MS PowerPoint
Presentation skills
Работа в команде
Writing Skills
Communication skills
Customer Service
Customer Support
Time management
Responsibility
Preparing Presentations
Written Translation
Market Research
Research
Marketing Analysis
Teamplayer

About me

I am a recent Higher School of Economics graduate. I am strongly inclined to music and travel industries. Within my field of study, I have always been interested in how music business operates. So far I have been to more than 200 concerts and festivals around the world, and I have also visited more than 30 countries. What is more, I am fascinated by the UK, British culture and lifestyle. I believe that it is absolutely possible to find a job that fits one's dreams :)

Higher education (bachelor)

2020
National Research University 'Higher School of Economics'
St Petersburg School of Economics and Management, International Business and Management
2019
King's College London
King's Business School, Management

Languages

Russian — Native


English — C2 — Proficiency


Professional development, courses

2021
Barjob Staff Academy
Barjob Staff Academy, Bartender

Tests, examinations

2019
IELTS
IELTS, Overall: 8; Reading: 9; Listening: 7.5; Speaking: 8; Writing: 7.5
2017
IELTS
IELTS, Overall: 8; Reading: 8.5; Listening: 9; Speaking: 7; Writing: 7

Citizenship, travel time to work

Citizenship: Russia

Permission to work: Russia

Desired travel time to work: Doesn't matter