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Male, 39 years, born on 10 September 1985
Great Britain, willing to relocate (Great Britain, Ireland, Moscow, Scotland), not prepared for business trips
Strategy Consultant
Specializations:
- Sales manager, account manager
Employment: full time
Work schedule: full day
Work experience 20 years 5 months
January 2008 — currently
17 years 4 months
The Royal Bank of Scotland
Customer Service Officer
Being a first point of contact for bank customers; building strong business relationships; processing cash and other financial transactions; dealing with queries; resolving complaints; selling bank products; generating sales leads and future business.
Additionally: responsible for branch sales performance of home insurance and credit cards as well as the well-being, training and support of colleagues.
December 2004 — January 2009
4 years 2 months
Tiso Group Ltd.
Senior Sales Assistant
Provision of expert technical advice and outstanding customer service to customers; making suitable product related recommendations; sales; cash handling; stock taking; merchandising.
Additionally: often took responsibility for being in charge of the Customer Service Department and managed up to three colleagues.
About me
• In-depth knowledge of UK Retail Banking business processes, operations and financial products.
• Working knowledge of Project Management (including PRINCE2 methodology).
• Working knowledge of SAP R/3 Enterprise Resource Planning system (able to set up, configure and test the MM, SD and FI modules).
• Significant experience of managing a multinational teams of up to eight people.
• Excellent leadership, communicational and interpersonal skills.
• Highly-developed analytical, problem solving and critical thinking skills.
• Able to learn quickly and adapt to change easily.
• Highly computer literate and fully competent in Microsoft Office Professional 2007 and 2010 packages.
I have a dual British and Russian nationality, which allows me to work and travel freely in Russia, Great Britain and EU countries. Furthermore, I am fluent in both English and Russian and have a solid understanding of cultural, economic and communicational issues.
Higher education (master)
2010
Lancaster University Management School
Information Technology, Management and Organisational Change, Masters (MSc.)
2007
University of Dundee
Business Economics with Marketing, Bachelor (BSc. Honours)
2003
The High School of Dundee
Various, High School Education
2000
Moscow School №506 (Russia)
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Languages
Citizenship, travel time to work
Citizenship: Russia
Permission to work: Russia
Desired travel time to work: Doesn't matter