• Selling any kind of Properties in Dubai (commercial & residential, ready and off-plan). • Renting any kind of Properties in Dubai. • Advertising on local websites, filling required documents, creating clients Data Base, making cold calls, sending e-mails. • Updating and informing clients regarding existing offers and projects, by sending information about off plan projects. • Cerified Dubai Broker. • For the year being in Real Estate few completed deals of apartment sale and rent.

Worked as Head of Guides' Team, Quality Control and Customer Service Manager, Operation Department Supervisor, Natalie Tours Representative in UAE (in partner company in UAE, Alpha Tours). Was involved in many duties and had multy task job: • Preparing staff work schedules and assign specific duties. • Problem solving, resolving conflict with clients. • Providing customers with travel suggestions and information sources, such as guides' brochures, directories and maps. • Promoting and marketing the business, dealing with customer queries and complaints. • Providing advice about visas or passports, also their lost and UAE rules to follow to restore lost documents. • Recruiting. Training and supervising staff. • Managing budgets. • Maintaining statistical and financial records. • Selling tours and safaries. • Meeting profit or sales targets. • Preparing promotional materials, taking part in brand production design: brochures, catalogues, uniform. • Controlling brand production produsing and destribution of brand production: brochures, catalogues, uniform, etc. • Attending exhibitions. • Controlling quality of service provided by staff to clients, discussing good and weak points of provided quality on weekly staff meetings. • Participated in diffetent trainings (such as "Stress Managment", "Leadership in Team", "Effective Sales Techniques", etc.) and taking part in training organization for staff. • Welcoming FAM trip groups, taking part in FAM trip programm preparing.

• Maintaining relationships with clients by providing support, information and guidance; researching and recommending new opportunities; recommending profit and service improvements. • The main target was to meet sales goals set by the management and to foster meaningful relationships with both existing and prospective clients. • Provided customers with information of the company I'm representing. • Determined customers’ needs and provide them with possible business solutions. • Planning and making cold calls, vising partners/clients accordinly to planned schedule.

As a customer service representative: • Problem solving, resolving conflict with clients. Providing customers with travel suggestions and information sources. • Dealing with customer queries and complaints. • Maintaining work schedule. • Operating the team. As a tour guide performed following tasks: • Described places to people. • Greeted tourists groups. • Provided safety devises. • Guiding groups of tourist through UAE. • Provided directions to tourists. • Guiding FAM trip goups through UAE hotels • Making FAM trip schedule.

Phylological, Diploma in teaching English language and foreign literature