Nowdays the basic responsibilities include (but not limited to): -Supervising, coordination and control over Customer Service/Sales Operations department activities -Manager Order to Cash Process (Distributors, Key Accounts, FWS, Direct Customers) -Ensuring contract liabilities execution on sales and supply activities of the company to the contract customers in Ukraine in accordance with the strategy and company plans -Ensuring administration, maintenance and accounting of the customers’ contracts (audit, arranging and signing according to the common regulations) and accuracy of contract data input to ERP systems -Ensuring customer orders are processed in due time and accurate manner -Lead continious improvement process -Organizing the interactions of Customer Service/Sales Operations department, development of working procedures and policies -Set/review KPIs tasks for the department, support in closing gaps, ensuring the goals and objectives of the department to be achieved -Lead department and inter-company projects -Ensuring timely reporting to CIS office -Supervise customer complaint's resolution process - Lead processes/projects aimed at increasing customer service/customer loyalty -Management of customer service team of 2 people. Main achievements: 2005-2006: Due to organizational changes I played an active role in local company set-up: created working procedures and policies of sales operation department; worked out contract/document turnover with customers; developed basic reports etc 2005-2006: Participated in ERP (SUN) system implementation, led order/contract processing modules set-up 2008-2009 Led the project as to CSS (ERP) implementation 2010-2011 Led projects aimed at customer service increase

Main responsibilities: -to perform production planning process/forecasts (short- and long-term), that supports timely delivery of finished products to customers/markets; -organization all of the responsible departments as to production plans performance assurance; -to ensure target inventory levels; -active participation in company’s projects as to new products implementation in production/costs optimization/implementation of site integrated planning systems etc; -owner and leader of weekly & monthly planning group meetings aimed at planning processes improvement, -participated in inter-company meetings/reviews: Forecast/Planning review, Product Avalability Review etc on local and European level; -reports’ creation and communication them to head office in Geneva. -tensure target promotional stocks -plan and take part in annual stock-take -management of planning group of 2 people. Main achievements: 2004-2005: took active role in SAP implementation 2004-2205:took active part in new products launch to the market

-organization of company’s export activity; -developing and improvement of sales’ activity/ dealers network on foreign markets (Europe, Asia, CIS, Latin America); -concluding and accompaning of contracts (sales, logistics); -administration of export activity, shipments and transport organization; -ensure timely delivery of product to customers, supervising transport contracts, searching and developing optimal roots for goods delivery, administration of suppliers' invoices - tracking orders’ production at site and corresponding communication performance to all departments responsible; -supervision of payments’ receipt; -activity as to exhibitions/fairs visiting, participation in international exhibitions; -preparation of weekly/monthly forecasts and reports for top management as to export activity development -management of export group of 4 people Main achievements: -reduced the logistics costs due to roots optimization -concluded new contract with customers from perspective regions, where the company had not worked before (Germany, Italy, Costa Rica) -sales increase to 25 % due to new contract conclusion and support

-dealing with concluding contracts, -transport organization/optimization, -negotiating with customers and transport organizations.

Department of International Economics and Management , Master’s degree in International Business Administration

Center For Trade Policy and Law Ottawa, Canada, Certificate of Achievement

Driving center, "B"