Part of a team looking after £1.56 million in monthly recurring revenue, focusing on Financial, Banking and Retail sector customers, as well as strategic logo acquisitions. • Act as an Infrastructure Architect within customers’ teams to ensure mission critical platforms are resilient and highly available. • Senior point of escalation for all technical support teams • Participate in pre-sales engagements, solution and POC design for potential and existing customers • Work in a Technical Program Manager capacity across multiple areas of the business to streamline process, tackle organisation-wide challenges and drive multi disciplinary initiatives. • Currently leading the transformation of a legacy financial sector customer (£176M annual revenue) into an agile, cloud enabled platform through the implementation of MongoDB, Hadoop, Rackspace Public Cloud and DevOps best practices • Risk, Incident and Change Management across 21 Enterprise customer accounts • Advocate emerging and / or Cloud technologies at industry events and customer workshops

Worked with customers to solve strategic technology and business challenges, from conception to deployment, focusing on High Performance Computing and MRG projects. • Designed and implemented complex solutions based on Red Hat’s service offerings including, but not limited to: systems management, virtualisation, cluster and storage, MRG, cloud and automation • Implemented Realtime Kernel solutions for the largest manufacturer of seamless and welded steel pipe products in Latin America • Deployed the largest HPC cluster (to date) in Latin America as part of an integral shift into OSS technologies for a banking / financial sector customer • Acted as a Project Manager for implementations and migrations, focusing on time to market • Consulted Middleware developers on application integration and performance tuning

Contracted to support the Aurora Project through the design and implementation of virtualised Linux environments (RHEL on VMWare) across multiple business units: • Tradeweb – Electronic fixed income and derivative markets with real-time price transparency • Municipal Market Monitor – Access to: news, market information, yield curves and VRDN network • Thomson Transaction Analytics - Web products for brokers/dealers

Appointed to facilitate the transition of the AEXP account from a Virtual Team to a Service Subset • Subject Matter Expert for infrastructure technologies (VCS, VxVM, DCE / DFS, LDAP, WebSphere Application Server, IBM IHS, Apache) • Acted as a 24/7 global on-call Critical Situation Manager

• Managed a 22 FTE team handling incidents, changes and projects for Avaya and NYU • Tasked to revive a problematic team / customer relationship, following the removal of the prior SDM • Transitioned multiple accounts into one GDF Pool and implemented the IBM GDF Framework • Established proactive technical reviews of customer's infrastructure through 'Service Evaluations' and 'Architectural Reviews'

• Managed BAU team working through an estimated 14,000 incidents per month • Acted as a Global Critical Situation Manager & Availability Focal Point for Steady State Operations • Handled all BAU and first level management escalations

Supported and maintained nearly 6000 servers running AIX, Linux and Solaris across multiple DCs • Second Level infrastructure support for: VCS, VxVM, DCE / DFS, NIS +, LDAP, LWJ, Sun Cluster • Dedicated support engineer for MyCard Account (MYCA) throughout 2006 • Participated in Disaster Recovery testing and process improvement

Economics, BSc Mathematics and Economics