ServiceNow ITSM Solutions Developer/Architect

➢ ITSM customizations: Change, Incident, Problem management process enhancements; ➢ Creation and configuration of Business Rules, Client Scripts, UI Policies, UI Actions; ➢ Development and advanced scripting in Business Rules, Workflows, Client scripts, Include scripts; ➢ Service Portal implementations, custom widget development; ➢ AD Orchestration customizations; ➢ Building ServiceNow Web-Services; ➢ ServiceNow technical and functional designs upon Business requirements; ➢ Leading the team to meet the milestones for several upgrade projects; ➢ Project go-lives and post-production support; ➢ Knowledge transfer sessions; ➢ ServiceNow onboarding routines, customer trainings and presentations; ➢ Close work with the business, project meetings on regular basis; ➢ Participation in presale activites; ➢ Jira Service Desk customizations; ➢ Participating in Jira upgrade activities.

➢ Modifying seeded and custom Oracle Reports and XML Publisher Oracle E-Business Suite reports to maximize comprehensibility and achieve performance improvements. ➢ Oracle Agile PLM customization and process extension support and development; ➢ Oracle Agile PLM System administration; ➢ Providing consulting service on Agile PLM functionality; ➢ Providing consulting service and SQL/Oracle Reports report development for Tieto Integrated Paper Solution; ➢ Customization and development of Oracle Forms; ➢ Design and implementation of OAF Personalizations; ➢ Performing Oracle E-Business Suite post-upgrade and migration remediation; ➢ Oracle E-Business Suite System administration; ➢ Data corruption recovery, data fix development; ➢ Oracle Workflow customization; ➢ Close work with Oracle and Rimini Support; ➢ Debugging issues in Oracle E-Business Suite Receivables, Payables, Human Resources, Purchasing, Inventory, Projects modules; ➢ Audit, report preparations; ➢ Meetings with customers.

Development, Administration and Implementation of a custom SaaS ERP solution. Implemented modules: CRM, OM, INV, basic reporting tools. Technology Stack: PHP, MySQL, HTML, Bootstrap, jQuery, react.js.

Took part in multiple Web-Development projects. Some of them are: ➢ WordPress I18n implementation; ➢ Several WordPress landing pages; ➢ WordPress Address book with mass-email function plug-in; ➢ WordPress Theme development; ➢ Joomla Map Printing plug-in; Few basic iOS game development projects, i.e.: ➢ Flappy Bird clone; ➢ Arcade Game;

АВТ, Математическое обеспечение и администрирование информационных систем