• Sourcing and identifying suitable venues for all global meetings, in support of Business Development and UK, USA and Russian operations groups • Liaising with clients, speakers, suppliers and venue managers • Attending regular meetings with clients • Coordinating meeting logistics incl. flights, accommodation and airport transfers • Managing budgets and ensuring cost savings are achieved • Delegate management - Distributing invitations, updating attendee records and databases, processing reimbursements • Arranging travel and visas where applicable • Creating, formatting and distributing all meeting documentation • Liaising with colleagues in the USA and Russia • International travel to conferences and on-site event coordination • Responsible for compiling comprehensive, well-presented and accurate reports for clients, BD and Operations groups • Arranging, attending client meetings and presenting in Sales role in a professional manner, and follow up with clients/database etc. Lead Event Coordinator for 20 Pharmaceutical meetings in Europe & Russia ranging from 30-350 delegates Assisted in the coordination for a number of other meetings in Europe & Russia Received the award for most client referrals over a 12 month period

• Customer liaison • Analysing hotel statistics and feedback to improve hotel services • Logging daily activities, responsible for shift handover • Dealing with VIP guests ensuring that their requests were dealt with promptly and in an efficient manner • Complaint handling

• Maintaining customer service • Cash controls • Optimising sales • Responsible for the smooth running of the shop according to company’s high standards and providing personal shopping assistant services to VIP customers • Responsible for general managerial duties

• Merchandising • Provide customer service and personal shopping assistance • Placing orders and arranging deliveries of goods

Socio-Cultural Servise and Tourism, Specialist in the field of Tourism and Service